Case Study: Patreon achieves 30-second, secure user data access and automated data-rights fulfillment with Transcend

How Patreon Champions its Creators and Patrons’ Data Rights

Patreon, the membership platform serving over 180,000 creators and 4,000,000 patrons, faced a major privacy and operational challenge: user data requests were handled manually via email, taking teams more than six hours per request across days or weeks and creating authentication and security risk. To address this, Patreon implemented Transcend’s Data Privacy Infrastructure and Privacy Center to automate and secure data rights workflows.

Transcend integrated with Patreon to receive requests, securely authenticate claimants, and assemble a user’s data in seconds, powering the on-brand Privacy Center at privacy.patreon.com and enabling one‑click access in about 30 seconds. The change reduced fulfillment time from hours/days to seconds, lowered security risk, and generated over 700 appreciative support tickets within 24 hours of launch — clear operational and user-experience gains from Transcend’s solution.

Patreon

Jack Conte

Chief Executive Officer