Case Study: St. Edward’s University improves campus portal search and self-service with TransAct Communications' OneCampus

St. Edward’s University - Customer Case Study

St. Edward’s University, a school with 5,000 students, was struggling with an outdated and non-searchable campus portal that provided a poor user experience and required significant IT resources to maintain. Seeking a modern solution, they partnered with vendor TransAct Communications to implement its OneCampus service, which promised key features like searchability, responsive design, and a customizable user experience.

The solution from TransAct Communications was immediately intuitive for users, especially students, and its powerful search functionality was a major success. The implementation led to a distributed publishing model that gave university departments autonomy over their content with minimal IT oversight. The result was overwhelmingly positive feedback from faculty and staff, who became champions of the new myHilltop portal, freeing the IT department from its previous role as a middleman.

St. Edward’s University

Nicole Hill

Product Owner