Case Study: Northern Express Bus Service improves routing efficiency and reduces stress with TransAct Communications' TravelTracker-Routing

Overcoming Challenges and Embracing Innovation in Student Transportation

Northern Express Bus Service, a student transportation provider, faced significant challenges with its previous bus routing software. The old desktop-based system was plagued by frequent crashes, disruptive unannounced updates, and poor customer service from the vendor, which led to high stress, inefficiencies, and increased labor costs for the company and its owner, Jeff Walker. This prompted them to seek a new solution from vendor TransAct Communications.

TransAct Communications implemented its web-based TravelTracker-Routing software, which provided reliable, multi-location access and powerful optimization capabilities. The solution eliminated the downtime and anxiety caused by the previous system, resulting in direct cost savings from regained staff productivity. The ease of use and speed of TravelTracker-Routing saved significant time for managers. Owner Jeff Walker also highlighted the exceptional customer support from TransAct and the exciting potential of the software's parent communication features to further streamline operations.

Northern Express Bus Service

Jeff Walker

Northern Express Bus Service