Case Study: Watauga County Schools boosts facilities productivity with TransAct Communications' FacilityTracker

Improving Facilities Management and Customer Service at Watauga County Schools

Watauga County Schools, a North Carolina school district, faced inefficiencies and wasted time due to an outdated legacy facility management application. The system lacked basic features like search and filter capabilities, hindering the maintenance team's productivity. Seeking a better solution, the district's Director of Facilities turned to vendor TransAct Communications and their product, FacilityTracker.

The TransAct solution provided an intuitive, user-friendly platform that streamlined work order management, enabling much faster response times. The implementation was quick, and the entire facilities department became 25-30% more productive. TransAct's commitment to service and the mobile functionality of FacilityTracker empowered the team to maintain a high-quality, safe learning environment more effectively than ever before.

Watauga County Schools

Jeff Trexler

Director of Facilities and Maintenance