Case Study: Lewis-Gale Medical Center improves HVAC uptime and reduces downtime with Trane Central Monitoring

Lewis Gale Medical Center - Customer Case Study

Lewis-Gale Medical Center, a 521-bed hospital in Salem, Virginia, needed highly reliable HVAC performance to support patient care because its cooling plant had no full backup. The medical center depended on fast response, accurate diagnosis, and continuous monitoring of critical alarms and events to protect the environment of care. Trane Commercial provided the central monitoring and scheduled service support used to keep the system running.

Trane Commercial implemented Trane Central Monitoring with a Scheduled Service Agreement, giving Lewis-Gale 24/7/365 alarm monitoring, rapid remote diagnostics, and on-site service when needed, supported by Tracer Summit controls and Trane chillers. The results included a 30% reduction in service truck rolls, a six-minute average response time, and a 67-minute resolution time, helping minimize downtime and reduce operating costs while supporting the hospital’s top rankings in outcomes, safety, and satisfaction.

Lewis Gale Medical Center

Larry Doyle

Director of Engineering and Planning