Case Study: VSP Optics scales training across 34,000 offices and exceeds goals by 350% with Trakstar

With Trakstar Learn VSP Builds Large-Scale Training

VSP Optics Group, a division of VSP Global, supports a nationwide provider network of more than 34,000 offices and needed a way for a one-person training team to scale learning to over 800,000 staff. The challenge was to rapidly deliver consistent product and service training to opticians, ophthalmologists, assistants, and managers across a large, distributed network.

Mindflash provided an intuitive, cloud-based, Salesforce-compatible LMS with a branded portal and 26 courses, plus a real-time dashboard for tracking logins, progress, and completions by role. As a result VSP exceeded its training goal by 350%—with 320 completions in the first six months and thousands more since—adopting Mindflash as its primary external training channel and earning strong trainee praise.

VSP

Kate Monahan

Manage of Sales Learning and Development