Case Study: Make-A-Wish International achieves global alignment and time-saving performance reviews with Trakstar

Make-A-Wish International Connects Employees Across the World with Trakstar

Make‑A‑Wish International, the global nonprofit that grants wishes for children with life‑threatening conditions in over 50 countries, needed a way to connect a geographically dispersed staff and standardize performance management. With offices across continents and remote employees in multiple time zones, the organization struggled with inconsistent review schedules and a lack of centralized accountability.

They adopted Trakstar’s cloud‑based performance management system, enabling employees to log notes, set goals, invite supervisors, and access real‑time reports from any device. The result: consistent, on‑schedule reviews completed more quickly, higher year‑round user engagement, automated reminders, improved accountability to leadership and the Board, and measurable time and cost savings.

Make-A-Wish International

Cindy Kain

Executive Assistant to the President & CEO