Case Study: AIMS360 reduces support tickets and generates new training revenue with Trakstar Learn

AIMS360 Onboards Customers with Trakstar Learn

AIMS360, a software company, needed a better way to onboard customers and reduce the burden on its support team. Using Trakstar Learn, AIMS360 wanted to help customers learn the AIMS software more independently while improving the overall onboarding experience.

Trakstar implemented Trakstar Learn to deliver self-paced customer training, which significantly reduced help desk tickets and let the customer relationship team focus on helping clients get more value from the software. The solution also allowed AIMS360 customers to learn at their own pace and created a new revenue stream by selling training courses.

AIMS360

Scott Allen

Director of Training and Education