Case Study: iScribe Health achieves scalable, self-guided remote onboarding and frees managers with Trainual

Supporting Remote Teams With Self-Guided Training

iScribe Health, which provides an app and virtual scribe services that transcribe physician notes, faced the challenge of onboarding a fully remote, mixed workforce of full‑time and contract scribes. With roughly 25 new scribes per quarter and existing training materials that didn’t support remote workflows, iScribe turned to Trainual for a self‑guided training platform.

Using Trainual, VP Ashlyn Gillespie rebuilt onboarding content — company history, policies, and step‑by‑step scribe training — and launched a self‑guided first‑week program. Trainual’s admin tracking and automated reminders let managers check in once and set deadlines, freeing managers from daily training oversight, eliminating the in‑house trainer role, and enabling scalable onboarding of ~25 hires per quarter while letting managers focus on client work.

iScribe Health

Ashlyn Gillespie

Vice President of Virtual Scribes Services