Case Study: Freestar achieves scalable, hands‑free onboarding and saves hundreds of hours with Trainual

Saving Time With Standardized Onboarding

Freestar, a fast-growing ad‑management company (ranked #1 on the 2019 Inc. 5000), faced inconsistent, unscalable onboarding as headcount climbed and the team shifted to remote work. To keep hiring rapidly without losing productivity, Freestar turned to Trainual to standardize how policies, roles, and processes are documented and delivered to new hires.

Using Trainual, Freestar formed a cross‑department task force, set weekly documentation milestones and fully captured their business in five weeks, creating a hands‑free onboarding experience and an always‑available knowledge base. Trainual has cut repetitive manager training, enabled self‑service learning, and is projected to save “hundreds of hours” — roughly one to two days per person across the next 100 hires — while supporting ongoing career development and scale.

Freestar

Jeff Kudishevich

Senior Vice President of Operations