Case Study: Propr Scales Global Training and Onboarding with Trainual

Propr standardizes training for 180+ employees with Trainual

Propr, a hospitality company operating in South Africa, Dubai, and Portugal, faced significant challenges scaling its training for nearly 200 employees. Their onboarding was inconsistent, relying on scattered Google Docs and one-on-one shadowing, which hindered growth and international expansion. To solve this, they implemented the Trainual training suite to create a standardized and centralized system for their processes.

Using Trainual, Propr built a single source of truth for all SOPs and empowered a team of three internal training leads to maintain content. The solution enabled scalable, multilingual, and self-serve onboarding, cutting down training time and eliminating micromanagement. As a result, Propr successfully standardized training across all employees and locations, fueling their global growth while maintaining high service standards.

Propr