Case Study: Phoenix Suns and Phoenix Mercury achieve operational alignment and training consistency with Trainual

Phoenix Suns and Phoenix Mercury reach 98% Trainual completion across staff

The Phoenix Suns and Phoenix Mercury faced the challenge of scaling their operations and aligning their rapidly growing team, which expanded from 350 to 600 employees. Without a consistent system to train people and standardize processes, they struggled to synchronize the thousands of moving parts across departments, from sales to security. They turned to the vendor Trainual and its training suite to systematize their operations.

By implementing Trainual, the Suns and Mercury established a foundation built on company principles and utilized a network of internal "change champions" to drive adoption. The solution enabled them to deliver dynamic, gamified training and provide real-time tracking and accountability. The results were significant, with 80% of employees completing core training in the first week and 98% of staff ultimately completing Trainual modules. This led to a more aligned, efficient, and scalable organization, helping to build a culture that became a competitive edge for attracting both staff and players.

Phoenix Suns and Phoenix Mercury