Case Study: Urban Golf Performance opens new locations faster and standardizes onboarding with Trainual

Opening New Locations Easier and Faster than Ever

Urban Golf Performance (UGP), led by Director of Performance Leo Rooney, was rapidly expanding—from a small Los Angeles team to about 45 employees across three locations with another on the way—and needed a way to preserve its signature high-quality, fun customer experience as hiring accelerated. Rooney turned to Trainual to standardize onboarding and training so every new hire would deliver the same service no matter the location.

Using Trainual, Rooney documented every process and role, built a 30-day new-hire program plus pre-boarding, embedded how-to videos, and added tests and completion tracking. Trainual made onboarding measurable and repeatable, helping Urban Golf Performance scale faster and maintain consistent client experience across multiple sites by getting new staff up to speed before day one and keeping managers accountable for training completion.

Urban Golf Performance

Leo Rooney

Director of Performance