Case Study: Dorm Room Movers achieves consistent, streamlined seasonal onboarding with Trainual

Making the Most of the Upcoming Season with Streamlined Training

Dorm Room Movers, which handles moving, storage, and shipping for college students nationwide, faced intense seasonality that required repeatedly hiring and retraining large seasonal teams. Customer Experience Manager Tonya Kinney said training varied by trainer and much institutional knowledge was “in my head,” so Dorm Room Movers turned to Trainual to standardize onboarding and preserve critical processes.

Trainual provided a centralized, continuously updated training platform that established a consistent baseline for new hires—covering sales flow and detailed operations tasks like UPS labeling and courier booking. As a result, Dorm Room Movers now delivers uniform training across trainers, speeds up ramp-up for seasonal teams, and has removed single-person dependency on tribal knowledge, improving readiness and operational reliability during peak seasons.

Dorm Room Movers

Tonya Kinney

Customer Experience Manager