Case Study: Atlantic Wireless eliminates training turnover and halves onboarding time with Trainual

Improving Onboarding To Eliminate Turnover

Atlantic Wireless, a faith-based wireless provider with 15 stores across North Carolina and Missouri, was facing very high turnover—at times 100%—driven by an outdated onboarding process managed in Google Sheets that had broken links and no way to track completion. Seeking a simple, user-friendly solution for a small business, they chose Trainual’s onboarding and training platform.

Atlantic Wireless migrated its training into Trainual, had top performers refresh content, and rolled the system out across all stores; Trainual provided visibility into completion and test results, eliminated trainee turnover during training, and cut onboarding time roughly in half (from over two weeks to about one week). Trainual now powers their "Atlantic Wireless University," with 20–30 users active at a time and measurable improvements in retention and ramp-up speed.

Atlantic Wireless

Keith Ingram

Director of Sales and Development