Case Study: Going GreenHouse achieves record employee retention with Trainual

Improving Employee Retention With A Robust Business Playbook

Going GreenHouse, a Phoenix-area cleaning company founded by April Prothero, was growing quickly but struggled to scale training and retain employees because procedures lived in Google Docs and verbal handoffs. To solve this, they turned to Trainual, adopting its business playbook and training platform to replace informal, hard-to-track training methods.

Going GreenHouse migrated their tribal knowledge into Trainual with photo-based procedures, quizzes, and automated tracking managed by their training team, which sped onboarding, improved consistency, and created accountability. Using Trainual, the company achieved industry-leading retention—keeping multiple hires past the typical first-month churn and sustaining employees beyond four months—while freeing leadership from manual tracking and aligning the whole team.

Going GreenHouse

April Prothero

Founder and Chief Executive Officer