Case Study: Horizon Outdoor Hospitality Standardizes Operations and Training with Trainual

Horizon Outdoor Hospitality scales to 300+ employees with Trainual

Horizon Outdoor Hospitality, a third-party outdoor property management company, faced a significant challenge in scaling its operations across multiple locations. Their reliance on an outdated, eight-inch-thick printed operations manual made it impossible to disseminate updates quickly and ensure consistency, creating liability risks and overwhelming their training team as the company grew rapidly. To overcome this, they implemented the Trainual platform.

Using Trainual, Horizon built a centralized, searchable knowledge base called the Horizon Field Guide, which replaced their static binder. This solution allowed for instant updates to policies and SOPs, role-based training assignments, and integrated safety and compliance courses. The results included standardized operations across all properties, empowered general managers who could find their own answers, and a significantly reduced error rate. Horizon now uses their Trainual system as a key benefit when soliciting new clients, and leadership stated they could not imagine operating without it.

Horizon Outdoor Hospitality