Case Study: Cheney Galluzzi & Howard Law scales onboarding and training with Trainual

Cheney Galluzzi & Howard Law scales onboarding for 35-person team with Trainual

Cheney Galluzzi & Howard Law (CGH), a 35-person personal injury law firm, faced a significant challenge with its informal, shadowing-based onboarding process. As the firm grew, this method became inconsistent and inefficient, stretching experienced employees thin and leaving new hires without proper documentation. They attempted to build an internal wiki, but it was difficult to maintain and keep updated. To achieve scalable growth, CGH needed a systematic training solution, which led them to the vendor Trainual.

CGH implemented Trainual to build a comprehensive, ground-up training curriculum. The solution featured screen-recorded how-to videos, adjustable playback speeds, quizzes, and action-based tasks, which greatly improved knowledge retention and operational efficiency. The results were transformative; Trainual became the firm's daily resource and single source of truth, drastically reducing interruptions to senior staff. This scalable system empowered CGH to confidently onboard new hires with no legal background and prepared the firm for continued growth, making what would have been impossible for 100+ employees achievable.

Cheney Galluzzi & Howard Law (cgh)