Case Study: The Spiggle Law Firm achieves scalable onboarding and team accountability with Trainual

Centralizing Documentation To Keep Growing Teams Accountable

The Spiggle Law Firm, an employment law practice representing plaintiffs in wrongful termination, discrimination, and pay disputes, faced growing pains as its team expanded from 5 to 20 people. With onboarding materials scattered across Google Drive and ad hoc notes, the firm could not consistently train new hires or hold them accountable, which led to mistakes and client complaints. To solve this, they adopted Trainual’s training and process documentation platform.

Using Trainual, Office Manager Angela Miller consolidated existing documentation, built role-specific playbooks, and created a 90-day check-in program; she also used Trainual’s content cloning to adapt materials for remote hires. The platform’s admin tracking, automatic reminders, and update notifications delivered measurable impact: the onboarding foundation was in place within two weeks, the firm successfully onboarded two remote hires who performed well from week one, reduced errors, improved client service, and established clear accountability to support continued growth.

The Spiggle Law Firm

Angela Miller

Office Manager