Case Study: 829 Studios 4x's Headcount Without Breaking Onboarding with Trainual

829 Studios 4x'd headcount without onboarding breaking with Trainual

829 Studios, a tech-enabled digital marketing agency, faced a significant challenge as its headcount quadrupled from 70 to nearly 290 employees. This rapid growth threatened to overwhelm their onboarding process and scatter institutional knowledge, which was previously stored in various locations like Zendesk articles and shared files. To address this, they implemented Trainual, a centralized training and operations platform.

The solution involved using Trainual to create a single, searchable system for all processes and knowledge. This allowed 829 Studios to implement role-specific onboarding paths, empower department heads to own their content, and foster a culture of self-service. As a result, onboarding scores remained strong despite the growth, repeat questions dropped significantly, and reporting was democratized. Trainual enabled the agency to scale its operations efficiently without a decline in consistency or preparedness.

829 Studios