Case Study: Groundplan reduces repetitive training and scales customer onboarding with Trainn

Groundplan scales training with Trainn, creating 26 courses and 214 videos in 19 months

Groundplan, a provider of takeoff and estimating software for construction contractors, faced a challenge scaling its customer onboarding. With over 200 new customers joining every month, its two-person training team was overwhelmed by repetitive live training sessions, time-zone mismatches, and a high volume of basic support tickets. Their previous attempts using GIF-based guides and one-off video recordings failed to provide a centralized, self-serve learning solution.

By implementing the Trainn platform, Groundplan built a comprehensive academy with product videos and courses. This solution drastically reduced repetitive training calls and support tickets, freeing the team to focus on complex workflows. Trainn also delivered an unexpected win: a video course for a paid add-on feature became a self-serve channel that directly generated expansion revenue, with customers asking to enable the feature after watching the video.

Groundplan