Case Study: EI Group streamlines compliance and saves time with Trail App

EI Group - Customer Case Study

Ei Group, a managed hospitality group, needed a better way to scale its operations as site numbers grew. Their managers were stuck on paper-based systems, health and safety checks were time-consuming to enforce, and audit costs were rising. Ei Group used Trail App’s Trail platform to support compliance and operational oversight across its pubs.

Trail App implemented Trail as a digital, paper-free system for daily checks, audits, and compliance management. The solution gave Ei Group centralized, real-time visibility through an online dashboard, made audits faster, and freed managers to spend more time on the floor. Results included 3,000 hours saved each year on audits, 250 hours saved per month, and a 10% reduction in head office overheads associated with scale.

EI Group

Helen Chambers

Retail Audit Manager