Case Study: Costa achieves digital operations and compliance efficiency with Trail

Costa - Customer Case Study

Scoffs Group, the largest UK Costa Coffee franchise, needed a better way to manage its Costa operations manual, compliance forms, and daily site checks across 90+ locations. Using Trail, they wanted to streamline operations, support food hygiene standards, and help staff follow brand standards consistently with less reliance on paper.

Trail digitised the Costa “Ways of Working” by turning checks and compliance forms into scheduled tablet-based tasks, including opening checklists, cleaning rotas, equipment logs, and safety drills. The result was faster onboarding, easier audits, improved consistency, and cash savings on paper and storage, helping Scoffs achieve some of its best scores and highest food hygiene ratings.

Costa

Delroy Daniels

Operations Director