Case Study: Bill's achieves better compliance and operational efficiency with Trail

Bill's - Customer Case Study

Bill’s, the restaurant brand, needed a better way to keep every site operating to the same high standard. Before using Trail App’s Trail platform, operations managers and head office lacked a real-time view across branches, and one-off audits were not enough to manage compliance, health and safety, and day-to-day quality checks.

Trail App implemented Trail to send daily tasks to the right teams, update dashboards in real time, and make compliance easier to track across sites. The results included 250 hours saved each month on audits, 100% compliance on accident and incident reporting, and a reduction of £85 per site per month in paper printing and storage costs down to £0, alongside improved insurance outcomes and simpler rollout of menu changes.

Bill's

Kathryn Emmett

Sustainability & Compliance Manager