Case Study: Kerikeri Appliance Services achieves faster customer responses and streamlined job management with Tradify

Kerikeri Appliance Services keeping it cool (and running) for 20 years

Kerikeri Appliance Services, run by Wayne Colebrook, is a 20‑year‑old appliance repair business in the Far North that services a full range of whiteware and is an authorised agent for Fisher & Paykel and Electrolux. Faced with an industry that’s increasingly dependent on technology and the need to respond quickly and professionally to customer queries, Wayne uses Tradify to manage all his jobs and keep operations simple and reliable.

By implementing Tradify alongside a few other mobile and desktop apps, Wayne can instantly access product information, respond to customers faster, and keep his scheduling and job management streamlined. Tradify’s job management has increased the business’s professionalism, improved response times, and helped sustain strong word‑of‑mouth referrals, supporting Wayne’s goal to grow and eventually sell the business.