Case Study: SEB achieves procurement compliance and cost savings with Tradeshift

SEB Drives Compliance and Savings Withprocurement System Upgrade

SEB, a large international bank with over 8,000 procurement users, struggled with a difficult-to-use procurement system that hurt policy compliance, generated heavy support demand and required extensive training. The bank needed a more intuitive, enterprise-grade solution to improve user adoption and control spending.

SEB replaced the legacy system with a cloud-based IBX/Tradeshift procurement platform that offers an online shopping experience, easy rollout and minimal training. The solution was deployed across Sweden, Germany and Denmark, boosting customer satisfaction from 74% to 81% within a month and cutting support tickets by 75%. Improved usability increased compliance, captured more spend and delivered measurable cost savings while enabling further expansion.

SEB

Primoz Drol

Head of Procurement, Development and Operations