Case Study: Quooker improves supplier communication and order control with Tradecloud

Quooker gains real-time control of 45 suppliers with TradeCloud

Quooker, a fast-growing manufacturer of boiling water taps, faced significant challenges in managing its procurement processes due to its rapid 30% annual growth. Communicating with suppliers via PDFs and manual data entry into their Exact ERP system caused delays of up to three weeks for order confirmations and a high risk of errors. This lack of integration and visibility led to a loss of control over order flows and production planning. To address this, Quooker turned to the vendor Tradecloud for an e-procurement solution.

Tradecloud implemented its platform to integrate and automate Quooker's order processes. The company started with a pilot supplier and scaled to about 45 connected suppliers, using Tradecloud as a real-time dashboard for all order statuses. The solution provided intuitive access to big data and custom metrics, enabling focused supplier management and exception handling. As a result, Quooker regained control and overview, significantly reduced manual work, and improved communication even with Asian suppliers, thanks to Tradecloud's built-in translations and support.

Quooker