Case Study: Labelmaster improves customer integration efficiency with TradeCentric

Labelmaster connects first buyer in 16 days with TradeCentric

Labelmaster, a provider of dangerous goods logistics solutions, faced challenges with a limited legacy eProcurement integration that could not meet complex customer requirements. This created friction and lost sales opportunities, a problem exacerbated by a lean team with only one part-time integration manager. The impending launch of a new website added urgency, as they needed to migrate buyers efficiently to avoid a second disruption. Labelmaster partnered with TradeCentric to address this.

TradeCentric implemented its PunchOut, PO Automation, Invoice Automation, and Analytics Plus solutions to create a scalable eProcurement infrastructure. This allowed Labelmaster to onboard its first buyer in just 16 days and gain valuable visibility into buyer behavior. The results included increased customer satisfaction, greater order velocity, and the ability for the team to move from reactive maintenance to proactive account growth. TradeCentric provided the platform and partnership that enabled this efficient and strategic transformation.

Labelmaster