Case Study: MillerKnoll achieves scalable B2B connected commerce with TradeCentric

How MillerKnoll transformed its B2B eCommerce capabilities with Connected Commerce

MillerKnoll, formed from the merger of Herman Miller and Knoll, was challenged by managing numerous custom B2B eCommerce integrations for its buyers. Each integration had its own unique processes, making the maintenance and onboarding of new clients a slow and complex operation. This issue prompted them to seek a partnership with TradeCentric.

By transitioning its buyer integrations to the TradeCentric platform, MillerKnoll was able to leverage PunchOut, Purchase Order Automation, and Invoice Automation services. This allowed their internal team to focus on strategic growth while TradeCentric handled the technical setup and maintenance. The results included an optimized buying experience, a seamless migration to Salesforce Commerce Cloud, and the achievement of a best-in-class B2B connected commerce offering that positions them as an industry leader.

MillerKnoll

Shana Anglin

Senior Manager, B2B eCommerce