Case Study: Mars Veterinary Health cuts supplier onboarding time by 50% with TradeCentric

How Mars Veterinary Health Scaled Supplier Onboarding by 50%

Mars Veterinary Health faced a significant challenge when transitioning to a new Coupa eProcurement platform, as more than half of their key suppliers could not support the required cXML protocol. This incompatibility led to an excessively long and inefficient supplier onboarding process, which took an average of six to nine months. To address this, they engaged the vendor TradeCentric and its PunchOut solution.

TradeCentric implemented its integration platform, which acted as a middleware layer to seamlessly convert various data protocols into the cXML format needed by Coupa. This solution eliminated the technical barrier for suppliers and streamlined the entire procurement process. As a result, Mars Veterinary Health reduced its supplier onboarding time by 50%, centralized a significant spend volume, and expedited its ordering and invoicing cycles, achieving major cost savings and reducing manual errors.

Mars Veterinary Health

David Karakas

Director of Procurement