Case Study: Pets at Home boosts supplier efficiency with TradeBeyond

How a Pet Supply Chain Found Clarity and Control with TradeBeyond’s Supplier Management

Pets at Home, the UK’s leading pet care brand, needed a better way to manage the growing administrative burden of supplier information, compliance requirements, and product documentation across its business. Working with TradeBeyond, the company began by using the CBX supplier management and vendor onboarding solution to replace manual spreadsheet-based processes and improve visibility, control, and coordination across teams.

TradeBeyond implemented its CBX platform to centralize supplier data, streamline vendor onboarding, and provide smart alerts for due dates and required actions. The results included a 70% faster vendor onboarding time, a 60% improvement in data accuracy, and a 50% reduction in administrative and operational costs, while also reducing back-and-forth communication and helping Pets at Home manage suppliers more efficiently.

Pets at Home

Chris Smith

General Manager