Case Study: Transport for the South East manages 5x more stakeholders with Tractivity

Transport for the South East manages 5x more stakeholders with Tractivity

Transport for the South East (TfSE), a sub-national transport body, faced the challenge of managing thousands of stakeholder contacts across approximately 20 fragmented and insecure spreadsheets. This system was time-consuming, made it difficult to track engagement, and posed significant GDPR compliance risks. To address this, they implemented the Tractivity stakeholder relationship management (SRM) platform.

With Tractivity, TfSE consolidated all stakeholder data into a single, secure, and GDPR-compliant system. The solution provided by Tractivity included full support for onboarding, data cleansing, and training. As a result, TfSE now manages five times more stakeholders in less than a quarter of the time it took previously, working four times more efficiently with a complete and auditable record of all engagement activities.

Transport for the South East