Case Study: Jewish Community Center of San Francisco centralizes member data and cuts billing time with Traction Rec

San Francisco JCC centralizes member data to improve the quality of service

The Jewish Community Center of San Francisco (JCCSF) struggled to centralize valuable member data that was trapped in disparate systems, preventing them from building a complete view of their community. This hindered their ability to understand member engagement, improve the customer and employee experience, and present relevant programs. To overcome this challenge, they partnered with vendor Traction Rec to implement a new solution built on the Salesforce platform.

Traction Rec implemented a comprehensive solution for the JCCSF, centralizing all operations around the member with modules for membership management, program registration, and point-of-sale. The results were significant, including a 93% reduction in billing time and a 33% reduction in credit card declines. The Traction Rec platform provided a consolidated database that improved efficiency, enabled targeted communications, and delivered a better overall experience for both members and staff.

Jewish Community Center of San Francisco

Adrian Breitfeld

Chief Financial Officer