Case Study: The Jewish Community Center of Greater Pittsburgh achieves secure, personalized visitor management with Traction Guest

The Jewish Community Center of Greater Pittsburgh - Customer Case Study

The Jewish Community Center of Greater Pittsburgh is a large regional social-service, recreation, and education hub that welcomes more than 3,000 people daily. Before working with Traction Guest, the center relied on access cards for members but pen-and-paper sign-ins for many visitors, which meant visitor data wasn’t centralized, waivers were repeatedly signed, and attendance and program interest were hard to track across locations.

Traction Guest implemented a customizable, cloud-based visitor management platform using iPads and a central administrative console, replacing paper forms across front desks, the Early Childhood Development Center, membership intake, fitness check-ins, and events. After six months JCCPGH consolidated digital records for its 3,000+ daily visitors, captured waivers and intake forms electronically, enabled pre-registration and host SMS notifications, simplified attendee export for follow-up, and improved safety and onsite accountability—delivering measurable reductions in repeated paperwork and a more personalized visitor experience.

The Jewish Community Center of Greater Pittsburgh

Diane Newland

Chief Financial Officer