Case Study: Patagonia achieves streamlined garment tracking and faster repairs on the Worn Wear Tour with Traction Guest

Patagonia - Customer Case Study

Patagonia runs the Worn Wear Tour, sending repair technicians across the U.S. to fix and return customers’ favorite garments. They needed a way to record, tag and track many items, capture photos and repair details, and ensure each piece was returned to its owner with a lean crew — so Patagonia turned to Traction Guest and its visitor management functionality.

Traction Guest enabled Patagonia to check in garments with selection and form pages, print badges with contact and repair details that are adhered to each item, and store records in the cloud for access via Wi‑Fi. The solution sped up repairs and returns, created a seamless customer experience with actionable data for improvement, and helped Patagonia earn Traction Guest’s 2017 Visitor Management Award.

Patagonia

Nellie Cohen

Worn Wear Program Manager