Case Study: Admiral Seguros achieves touchless claims processing with Tractable

Delivering outstanding customer services through touchless claims

Admiral Seguros, an auto insurer in Spain, faced a challenge with its manual, time-consuming claims process that strained its appraisal teams and failed to effectively serve its customers. Seeking to create a touchless claims experience, the company partnered with Tractable and implemented its AI-powered visual AI solution to automate damage assessment.

By integrating Tractable's technology, Admiral Seguros enabled a fully automated Straight-Through Processing (STP) system. This allowed customers to submit photos of damage via a smartphone, which Tractable's AI would then use to generate accurate estimates. The results were significant: 90% of estimates were processed without appraiser input, 98% of qualifying claims were completed in under 15 minutes, and the solution achieved a 96% accuracy rate. This automation delivered a 3x return on investment and provided a much faster, easier experience for customers.

Admiral Seguros

Jose Maria

Claims and AF Director