Case Study: Downer achieves greater field service efficiency with TrackVia

Downer Shines A Light On Its Field Service Operations

Downer, the Australian construction and engineering services company, was struggling to manage large field service projects with paper and spreadsheets. This led to poor visibility, inaccurate or missing data, slow reporting, missed deadlines, lost equipment, and weak coordination across crews. Downer turned to TrackVia to modernize its field operations and improve control over projects and contracts.

With TrackVia, Downer built an end-to-end workflow system with real-time mobile data capture, automated handoffs, and alerts to streamline work orders and track assets. The solution gave headquarters live visibility into project status, timelines, and inventory, helping projects move from weeks of delay to completion in days or even hours. Downer also reduced repair and replacement costs, improved on-time completion, and expects a 10x return on its TrackVia investment.

Downer