Case Study: Magni achieves proactive maintenance scheduling and fleet support with Trackunit

Magni - Customer Case Study

Magni, an Italy-based manufacturer of telescopic handlers, faced a challenge common in the construction industry: their customers needed to ensure maximum machine uptime and avoid breakdowns. While many of their clients were already independently using Trackunit's telematics solutions, Magni itself did not offer a dedicated tracking or monitoring service. Responding to high customer demand for such capabilities, Magni identified a business opportunity to formally partner with a vendor to provide this essential service.

Magni partnered with Trackunit to create the MyMagni solution, which provides customers with proactive maintenance scheduling, alerts, and machine data. This allows customers to stay ahead of potential issues and keep their equipment running at peak performance. The solution, offered with a free three-year subscription on new machines, was so well-received that the vast majority of customers chose to renew their subscriptions. The partnership with Trackunit enabled Magni to offer superior support, and the vendor's effective customer management often resolves issues directly, reducing the support burden on Magni. Customers now view the Trackunit-powered service as a significant value-added benefit.

Magni

Alessandro Pastorelli

Global Service Manager