Case Study: Leadway Heavy Machinery achieves better service efficiency and lower downtime with Trackunit

How Leadway Offers a Great After Sales Experience

Leadway Heavy Machinery Co., Ltd., a heavy machinery distributor in Thailand, faced a significant challenge after selling its equipment. The company lacked insight into how customers were using the machines, leading to unnecessary and costly service trips, payment disputes, and inefficient maintenance scheduling. To address this, they turned to the vendor Trackunit and implemented its telematics service.

Trackunit's SIM-card based telematics solution provided the necessary data transmission within Thailand's restrictions. The implementation gave Leadway insight into machine utilization and health, allowing technicians to diagnose problems remotely. This increased the efficiency of service trips, lowered costs, enabled predictive maintenance, and significantly reduced machine downtime for their customers.

Leadway Heavy Machinery Co., Ltd.

Jimmy - Chakart Seanchan

Chief Executive Officer