Case Study: DiTec improves machine tracking and customer service with Trackunit

DiTec reduces machine downtime with Trackunit

DiTec, a German construction equipment rental and sales company, was experiencing rapid growth and sought to further develop its business by implementing an ERP solution. While this digitized many manual processes, DiTec faced the challenge of needing to merge machine data from several different manufacturers into a single platform. They needed a telematics solution from a vendor like Trackunit to detect non-contractual machine usage and automate data collection.

Trackunit provided a solution that integrated machine data directly with DiTec's ERP system. This allowed DiTec to track machine usage remotely, significantly improving their billing process and customer service. The system enabled them to quickly detect errors and fix them on-site, which significantly reduced machine downtime and in some cases eliminated it entirely by identifying potential risks proactively. Working with Trackunit improved customer satisfaction and retention by allowing DiTec to respond efficiently to fluctuating customer needs.

DiTec