Case Study: Alfasi Group improves customer service and machine visibility with Trackunit telematics

Alfasi Group cuts up to 50 daily customer calls with Trackunit

The customer, Alfasi Group, is a leading Australian rental company that faced challenges in providing high-quality service due to manual processes, a lack of machine data transparency, and no real-time insight into machine health or delivery times. To overcome these obstacles and become more technologically advanced, Alfasi partnered with vendor Trackunit to implement a telematics solution.

Trackunit's solution provided real-time machine tracking and automated delivery alerts via email or text when equipment left a designated geofence. This freed up administrative time and improved customer satisfaction. Additionally, a client dashboard gave customers valuable insights into their hired equipment. The results included more efficient customer service, with technicians sometimes resolving issues remotely, and a significant reduction in customer calls about delivery times. Alfasi continues to leverage Trackunit's technology to further automate processes and transform its operations.

Alfasi Group