Case Study: Alfasi achieves better fleet visibility and customer service with Trackunit

Alfasi Group - Customer Case Study

Alfasi Group, an Australian equipment rental company, faced significant challenges in providing high-quality service due to manual processes. They lacked automated tracking, leading to poor delivery transparency for customers and an inability to monitor machine health and location in real-time. This resulted in up to 50 customer calls per day about deliveries and the risk of machines going missing. Alfasi turned to Trackunit and its telematics solutions to address these issues.

Trackunit implemented a solution that provided real-time machine data and automated delivery alerts. When equipment left the yard, an alarm was triggered and customers received automated messages with delivery details, freeing up staff time. The vendor also provided a client dashboard, giving customers direct insight into their hired equipment. This collaboration with Trackunit improved customer satisfaction, reduced administrative burdens, and allowed for more efficient service, such as fixing some problems over the phone.

Alfasi Group

Roy Li

IT Manager