Case Study: DiTec Baumaschinen improves fleet tracking and customer service with Trackunit

A Proactive Response to Changes in Customer Needs

DiTec Baumaschinen, a German construction equipment rental and sales company, faced the challenge of integrating machine data from various manufacturers into a single platform. They needed a solution to automate data collection, detect non-contractual machine usage, and eliminate manual, paper-based processes to support their continued business growth. To address this, they turned to the Trackunit telematics solution.

By implementing Trackunit, DiTec gained a unified platform to remotely track machine usage and automate data flow into their ERP system. This allowed them to quickly detect errors and potential risks, significantly reducing machine downtime. The solution improved their billing process and customer service, enabling them to fix problems proactively. Trackunit helped DiTec improve customer satisfaction and retention by allowing them to respond efficiently to fluctuating customer needs.

DiTec Baumaschinen

Frank Schmenn

Executive Partner