Case Study: Titan Property Developments improves snagging control with Trackplan Software Ltd's snagging and defects software

Titan Property Developments - Customer Case Study

The customer, Titan Property Developments, faced quality control issues with the paper-based snagging process across its UK new-build properties. They engaged vendor Trackplan Software Ltd to implement a technology-driven solution using their CAFM platform, DimoMaint FM, to better manage defects and communication between contractors, agents, and new homeowners.

Trackplan implemented a customized snagging and defects solution featuring an optimized mobile app with offline capabilities, improved workflows for contractor and agent sign-off, and dedicated logins for all parties involved. The results for Titan included better process control, significantly improved communication, a faster snagging management cycle, and a higher quality final product, with the system successfully managing thousands of snags across multiple projects.

Titan Property Developments