Case Study: KARE improves facilities maintenance management with Trackplan Software Ltd

KARE - Customer Case Study

KARE, a voluntary organization providing services for individuals with intellectual disabilities, faced challenges with its inefficient facilities maintenance request system across its 32 care centers. They required a new solution to enable smarter workflow, improve collaboration between sites, contractors, and their finance team, and integrate cost data. They selected Trackplan Software Ltd to implement their CAFM and facilities management software.

The solution from Trackplan involved enhancing its off-the-shelf cloud-based platform to meet KARE's specific needs, including features for self-billing, financial integration, and accrual reporting. The system successfully went live in early 2018, resulting in greater control over maintenance, better visibility for all parties, time savings for the facilities team, and measurable cost savings for the organization.

KARE

Jason Browne

Head of IT