Case Study: Security firm Octaga reclaims 85% of supervisor reporting time with Trackforce Valiant

Octaga Increases Contract Retention, Saves Supervisor Reporting Time, and Provides Clients with True Visibility

Octaga, a UK security and risk management firm overseeing 400+ officers across 100 sites, faced slow, paper-based reporting and an officer management system that lacked flexibility, secure hosting, and GDPR-compliant configurability. To maintain NSI Gold status, improve transparency for clients, and reduce supervisor workload, Octaga partnered with Trackforce Valiant and adopted its security workforce management solution (mobile app, configurable templates, and dashboards).

Trackforce Valiant implemented a personalized platform—mobile reporting with required form templates and real-time attachments plus customizable, shareable dashboards—that automated officer data capture and KPI tracking. The solution cut reporting turnaround from 24 hours to 4 hours (about an 80% reduction), saved supervisors 85% of their reporting time, improved client visibility and SLA/KPI reporting, and helped Octaga win new contracts and extend existing ones.

Octaga

Alex Smyth Contracts

Manager