Case Study: Downtown Dallas Inc. achieves improved downtown safety and streamlined security reporting with Trackforce Valiant

Improving Security Guard Performance with Mobile Solution

Downtown Dallas Inc. (DDI), a nonprofit advocate for Dallas’s downtown serving 140 property owners and 12,000 residents, faced daily challenges from a large homeless population, panhandling and petty crime while coordinating a 50-guard security force. To replace paper-based processes and gain better dispatch, incident reporting and maintenance coordination, DDI implemented Trackforce Valiant’s mobile security management solution.

Trackforce Valiant’s platform provided real-time incident and activity reporting—capturing dates, times and locations—while tracking repairs (such as street lamps) and enabling quick guard training. DDI now generates monthly and quarterly reports to justify budgets and resources, documents maintenance and interactions more efficiently, and uses the data-driven insights to improve response, performance reporting and long-term safety planning.

Downtown Dallas Inc.

Martin Cramer

Public Safety Committee