Case Study: Samsic UK achieves 20% productivity improvement with Trackforce Valiant

Improving Operational Processes, Streamlining Task Management, and Harnessing Officer Dispatching

Samsic UK, a facilities management and security provider operating across multiple sectors and countries, faced inefficiencies from paper-based processes that caused miscommunication, weak accountability, and poor follow-up. They needed a system to connect task management with officer dispatching, plus asset and visitor management and better client transparency — a need they addressed by partnering with Trackforce Valiant.

Trackforce Valiant implemented an end-to-end digital solution including configurable reporting and the m-Post mobile app, the Dispatch module and Command Center, Man Down (Lone Worker Protection), plus asset and visitor management and client-facing dashboards. The rollout improved real-time dispatching, automated notifications, officer accountability and client transparency, boosting employee engagement and saving supervisors time; Samsic UK reported a 20% overall productivity improvement and deployed the system across numerous sites (260 security personnel in the UK alone).

Samsic UK

Stephen Mowatt

National Operations Manager