Case Study: Castle Management achieves unified workforce operations and reduced costs with Trackforce Valiant

Connecting All Workforce Operations with One Comprehensive Solution

Castle Management, a D.C.-area property management firm overseeing 800 residential units and more than 2,000 residents and visitors per day, needed a mobile, site-flexible workforce management solution after their previous app proved limited (no photos, single-site use) and couldn’t support both security guards and maintenance technicians. They turned to Trackforce Valiant to address these gaps.

Trackforce Valiant deployed its security and workforce management platform first for incident reporting and patrol logs, then expanded it to include maintenance, janitorial staff, and inspectors, creating one central system for all teams. The solution improved communication, sped repair response and collaboration, provided geo‑located, time‑stamped audit trails that helped get a civil case thrown out, and delivered measurable cost reductions and time savings by replacing multiple systems.

Castle Management

Lorenzo Johnson

Operations Project Coordinator & HR Representative