Case Study: Woodburn Fire District achieves streamlined volunteer tracking and instant reporting with Track It Forward

Woodburn Fire District Uses Track It Forward For For C.E.R.T Volunteers

Woodburn Fire District in Oregon uses a volunteer Community Emergency Response Team (C.E.R.T.) to support emergency response and community events, but tracking hundreds of volunteer hours and generating reports for FEMA and Marion County was time‑consuming for C.E.R.T. Coordinator Ulrich Reich. To improve volunteer recognition and reporting, Woodburn Fire District adopted Track It Forward to log hours, manage categories, and track milestone progress.

Track It Forward’s mobile app, customizable activity categories, milestone system, and instant downloadable reports let volunteers log their own time and attach notes, photos, mileage, and certificates, freeing Ulrich from manually entering hours for 50+ volunteers. As a result, Woodburn now has real‑time recognition—2021 milestones included Pine (750 hrs) 1 volunteer, Gold (100 hrs) 2, Silver (60 hrs) 6, Basic (8 hrs) 10, and 37 still working toward goals—and can quickly produce county and sponsor reports, saving coordinator time and improving verification and program oversight.

Woodburn Fire District

Ulrich Reich

C.E.R.T Coordinator